We Respect Your Privacy
Cross River Bank respects your privacy and is committed to treating your information responsibly. We believe many consumers appreciate receiving offers of products and services that may be useful to them. At the same time, we understand the need to safeguard sensitive information that you have provided to us. We treat our customer and our former customer information as described in this required notice.
Cross River Bank collects information about you that we reasonably believe will be necessary or useful in processing or administering the products and services you have requested from us, or in providing other opportunities that we think will be of interest to you.
We collect customer information from the following sources: (1) information we receive from you on applications or other forms, such as your name, address, social security number, assets and income, (2) information about your transactions with us, our affiliates or others, such as your account balance, payment history, and parties to transactions, debit card usage, and (3) information we receive from third parties, including consumer reporting agencies, such as your creditworthiness and credit history.
Information Sharing with Third Party Marketing Service Providers and Joint Marketers
Cross River Bank may disclose the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing arrangements. The third-party service providers who receive this information are required to use the information we share with them only to provide services to us, or as otherwise permitted by law.
Other than as described above, Cross River Bank does not share customer information with any affiliated or nonaffiliated third parties except as permitted by law. An example of when Cross River Bank may share customer information as permitted by law would be to complete a transaction you requested, such as ordering a property appraisal as a part of your loan application. Another example would be reporting your annual interest, earned or paid, to the IRS.
Maintenance of Accurate Information
We have established procedures designed to ensure that your customer information is as accurate and complete as possible. If you believe that our records contain inaccurate or incomplete information about you, please notify us by calling toll-free at 1-877-55CRB55 or by sending a written inquiry to Cross River Bank c/o Online Banking Department; 885 Teaneck Rd., Teaneck, NJ 07666.
Confidentiality and Security
We restrict access of your customer information to those associates (persons employed by Cross River Bank) who have a business reason for knowing such information. We educate our associates about the importance of confidentiality and privacy of customer information.
We maintain physical, electronic and procedural safeguards that comply with federal standards to protect your customer information from unauthorized access.